20 January, 2007

TalkTalk eat babies and kittens

It's only January and already I'm writing a detailed complaint to Ofcom. I don't go looking for trouble, I really don't, but it always seems to find me and it has a habit of knowing exactly what to do to piss me off.

Last April, I upgraded my phone and somehow found myself lumbered with TalkTalk as a telephone provider. I didn't ask for them, they just assumed it was what they should do. They talked me into leaving BT Broadband with that tempting word 'free' and the promise of 8meg Broadband within 14 days. 12 weeks later (in fact the entire run of 2006's Doctor Who series) they still hadn't delivered, so I cancelled their Broadband and stuck with BT. The problems start with TalkTalk not actually believing I cancelled the service before they'd gone live with it, cancelling it again in the November when it looked like they hadn't got the message and then phoning up in December after they wrote to me to say they were taking over my account on Jan 5, to which I replied 'You bloody well are NOT!'

So, anyway, not only did they take over my account from BT without my permission, they also installed a thing called an LLU (Local Limit Unbundling) on the line to prevent anyone else operating Broadband for me.

BT has been very helpful but it means I'm without Internet for the whole month and I'm utterly livid. So if anyone reads this, please spread the word that TalkTalk lie to get business, are incompetent and shouldn't be allowed to trade and thier customer service is shockingly poor. or just advise anyone you know who might be wavering to just avoid them.

As a consequence of this, I've not been able to write about the whole Big Brother scandal (where three young women reveal just how institutionally racist Brits are and India declairs war against Jade Goody). I've not been able to post my reminiscences of childhood, which are currently sitting on my mobile phone across three text drafts. And I can't even upload photos of by two new pairs of pyjamas. Oh yes, I'm addicted.

So thank you, TalkTalk, for being so fucking witless, annoying and downright fucking illegal.

1 comment:

bokanovsky said...

Hi there, I can see you have a problem with your broadband. One thing worth noting is that LLU, or Local Lopp Unbundling, is designed to provide you with a better connection and speed. It's really not a sinister plan to keep you with talktalk!